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Home / Resources / Here’s Why Successful Property Managers Treat Their Tenants Like Customers

Here’s Why Successful Property Managers Treat Their Tenants Like Customers

in Multifamily Property Management

Brands are becoming experts at engaging and pleasing their customers. It’s faster and easier than ever before to find exactly what you’re looking for, complete a purchase, receive orders, and contact customer service.  Renting an apartment is more of a commitment and investment than purchasing a product from a store, but the experiences have a lot in common. And to … Read More

Home / Resources / The 5 Most Profitable Cities for Multifamily Investors

The 5 Most Profitable Cities for Multifamily Investors

in Multifamily Building Development, Multifamily Property Management

Now is the time to invest in multifamily housing. About 37% of American citizens rent their homes, and 42% of them live in properties with five or more units. So where can multifamily investors expect the greatest gains?  Out of the 40 most populous metro areas, the five cities below currently have the top performing residential markets. This lineup comes … Read More

Home / Resources / The Best Tips for Thwarting Package Theft

The Best Tips for Thwarting Package Theft

in Multifamily Building Development, Multifamily Property Management, Package Theft

Are your tenants among the 60% of Americans who worry about the safety of their packages? How about the nearly 20% who have already experienced package theft? (If you’re not sure, check out this article). In any case, there are a few steps you can take to keep packages out of the wrong hands — and give your tenants peace … Read More

Package Theft Concept - Lock
Home / Resources / 5 Signs Your Multifamily Building Is Falling Victim to Package Theft

5 Signs Your Multifamily Building Is Falling Victim to Package Theft

in Multifamily Property Management, Package Theft

If you own multifamily real estate, you’ve already seen the effects of eCommerce — package pile-ups in entryways, mailrooms, or common spaces. Package protection is quickly becoming a must-have amenity, and future tenants will want to know how you can ensure the safety of their deliveries. But how do you know if your security measures are enough? Or if your … Read More

Refrigerated locker
Home / Resources / Smart Package Lockers: Hassle-Free Delivery for Multifamily Buildings, Corporate Offices, Retail Stores, and More

Smart Package Lockers: Hassle-Free Delivery for Multifamily Buildings, Corporate Offices, Retail Stores, and More

in Mailroom Software, Multifamily Property Management, Package Management Systems

Originally published in November, 2017. Does any of this sound familiar? You’re a property manager. Every day, boxes from Amazon, meal kits, grocery deliveries, and other packages flood your front office. Your staff spends hours logging deliveries and notifying residents their items have arrived. Residents complain that they can’t pick up their deliveries outside of regular office hours. You run … Read More

package on porch
Home / Resources / 6 Shocking Stats about Package Theft

6 Shocking Stats about Package Theft

in Multifamily Property Management, Package Management Systems

Originally published in January, 2018. Thieves have a new favorite place to shop – your front door. The convenience of online ordering and free shipping offers keep the packages piling up on porches everywhere. Even if you’ve never had a package stolen before, the risk of falling victim to “porch pirates” continues to increase. Here are six reasons to take … Read More

Top 5
Home / Resources / Smiota’s Top 5 Articles of 2018

Smiota’s Top 5 Articles of 2018

in Commercial Building Development, Mailroom Software, Multifamily Building Development, Multifamily Property Management, Package Management Systems, Retail, Student Housing Management

From package theft to apartment amenities and buy online, pick up in store (BOPIS), we covered loads of topics in our posts last year. If you missed some of the headlines, don’t worry — we put together a quick highlight reel for you. Below are the five most-read articles from 2018. #1 6 Shocking Stats about Package Theft The proof … Read More

Home / Resources / Rental Trends Heat Up the Competition in Multifamily Space, Welcoming Opportunity for Innovative Property Managers

Rental Trends Heat Up the Competition in Multifamily Space, Welcoming Opportunity for Innovative Property Managers

in Multifamily Property Management

There are more renters in the market now more than ever, and many of them opt for the convenience of apartment living. Here we uncover the reasons rentals are and will continue to be popular with people of all ages and ways property managers can get ahead of the curve. Rental trends It’s been over ten years since the Great … Read More

Pet-friendly apartment
Home / Resources / Three Multifamily Amenities with Significant ROI Potential

Three Multifamily Amenities with Significant ROI Potential

in Multifamily Property Management

Getting a solid return on investment (ROI) for apartment amenities is never guaranteed, especially as competition in the multifamily housing space heats up. What were once differentiators (think on-site fitness centers and extra storage) are now commonplace and expected by renters. Property managers all over the country are investing in amenities ranging from the practical (car charging stations) to the … Read More

Apartment rennovation
Home / Resources / Not-So-Obvious Signs Your Apartment Complex Could Use Some Updates

Not-So-Obvious Signs Your Apartment Complex Could Use Some Updates

in Multifamily Property Management

Chipping paint, sticky doors, and stained carpet are clear indications your units need a facelift. But aside from the visible signs, there are more subtle signals that your facility could use a little TLC. Long-term renters are turning in their keys If long-term tenants moving out is becoming a common occurrence, it’s critical to find out why.  There are plenty … Read More