- Receiving & Mailroom Software
The Next Phase of Mailroom Automation
Everything You Need to Run a Modern Mailroom
No Fancy Equipment Necessary
Use any smartphone or tablet. Receive packages anywhere without expensive desktop hardware.
Quick and Easy Package Logging
Receive hundreds of packages per shift with duplicate entry, sender lists, and special notes — all in seconds.
Full Chain of Custody Tracking
Built-in signatures, real-time status updates, and complete audit trails from intake to delivery.
Manage Packages
- Key features:
- Search based on package status
- Sort by building location
- Learn about in-transit packages with a single click
- Up to 20 search criteria to narrow results
Easily Receive Hundreds of Packages Per Workstation
- Receive capabilities include:
- Receive multiple packages for the same recipient with duplicate entry
- Add new senders and build a sender list over time for quick lookup
- Create special instructions and notes for recipients on vacation or with special needs
- Change package status inline as packages move through your operation
A Killer Feature — Create Custom Package Status
- Custom status lets you:
- Create your own status labels per location
- Color-code statuses for instant visual lookup
- Define allowed transition states (e.g., Received → Out for Delivery → Delivered)
- Create virtual paths such as Research, Will Call, or specialized holding areas
- A powerful tool for automating complex multi-site workflows
Package History at Your Fingertips
The Best Employee Experience
- Special instructions can:
- Customize workflow per employee
- Set time limits for workflows to begin and expire
- Attach instructions to a specific tracking ID
- Handle vacation holds and priority packages automatically
It's Also Mobile
- Mobile capabilities:
- Use the built-in camera to scan tracking IDs — no external scanner needed
- Receive at low-volume locations without investing in desktop hardware
- Print labels via Bluetooth or wireless portable printers
- Complete chain-of-custody SLAs on any Android or iPhone
Manage Full Chain of Custody
- Delivery options:
- Built-in digital signature to complete chain of custody
- Deliver to desk — complete SLA with the mobile app on any Android or iPhone
- Attempt to deliver — log attempts with timestamped records
- Deliver to locker — route secure items to a smart locker automatically
Presenting the Future of Package Scanning
Touch-less Receiving
Receive packages without physically handling the label. Scan and capture all package data automatically.
Under 15 Seconds per Package
Scan all label information and auto-fill the receive form in less than 15 seconds — faster than any manual process.
Eliminate Human Error
Automated scanning removes transcription mistakes, ensuring every package is accurately logged the first time.
Smiota Reports and Dashboards
Real-Time SLA Dashboards
Manage all critical tasks and SLA commitments from a live dashboard. Know immediately when action is needed.
BI & API Integrations
Export reports into the Business Intelligence software of your choice. Full API access for custom integrations.
Role-Based Logins
Separate access for mail staff vs. admins across multiple locations. The right people see the right data.
Smart mailroom automation to enhance package and material management
Solutions
Products & Automation
Company
Integration-Ready for Your Enterprise Stack
Smiota's mailroom software is built to connect with the systems you already run — not replace them. With over 50 pre-built integrations and a full REST API, L-DOS fits into any enterprise IT environment without custom development work.
Property and Facilities Management
For multifamily and commercial real estate operators, Smiota integrates with leading property management platforms to keep resident and tenant data in sync:
Campus and Library Systems
For universities and libraries, L-DOS integrates with the ILS and campus credential platforms your institution already uses:
Identity and Access Management
L-DOS supports single sign-on (SSO) with major identity providers so staff and end users access the platform with their existing corporate credentials. Supported IDPs include Okta, Microsoft Azure AD, Google Workspace, and SAML 2.0-compatible providers. Role-based access controls are enforced at the platform level — operations staff, IT admins, and read-only reporting users each see only what they need.
Implementation and Onboarding
Smiota's implementation team handles hardware configuration, API connection setup, and user data import. Standard deployments go live within days of hardware delivery. For enterprise rollouts across multiple sites, phased deployment with dedicated implementation support is available. Ongoing technical support is included with all subscription tiers, with SLA-backed response times for critical issues.